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How do I make a call using a remote computer, such as Skype?

Yealink IP phones can interact with web server applications by receiving and handling an HTTP or HTTPS GET request. When receiving a GET request, the IP phone will perform the specified action and respond with a 200OK message. Ensure that the server or computer’s IP...

What is the Jitter Buffer and how should I use it?

Jitter buffer is a shared data area where voice packets can be collected, stored, and sent to thevoice processor in even intervals. Yealink provides two options for the Jitter Buffer settings, either adaptive or fixed. A fixed jitter buffer adds a fixed delay to voice...

What does the flashing LED mean?

When the phone is idle and the LED flashes, it means there is a missed call or an unread voicemail. When the phone is in the power saving mode the LED flashes to indicate that the phone is still operating but under the power-saving...

How do I disable the phone lock function?

The phone lock function needs to be disabled on the Skype for Business server. Please ask your network administrator to disable it. If you are using a Skype for Business online account, follow the below steps to disable phone lock:a. Use an administrator account to...

How do I change the Date and Time format on my online account?

The Date and Time format needs to be set on the Skype for Business server. Please ask your network administrator to change the format.The following steps show how to change the date and time format on the server: Use the cmdlets “Get-CsIPPhonePolicy” to review the...

How do I enable BToE on my Online account?

The BToE (Better Together over Ethernet) needs to be enabled on the Skype for Business server. Please ask your network administrator to enable this feature.The following steps show how to enable BToE on the server:Use the cmdlets “Get-CsIPPhonePolicy” to review the...

How do I pull the Syslog, config.bin and Pcap trace for support?

For Desktop Phones: Login to the web interface of the device. Go to Settings → Configuration → change the syslog log level to 6 → Press Confirm. Under the Pcap Feature, press the Start button. Recreate the issue on the phone step by step. Press Stop → Export. Send the...

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