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There may be some instances where you are unable to get the pcap data from the web interface or you may require additional information for troubleshooting. In these cases, you export the pcap information to Wireshark.
Please follow the steps below:

    1. Enable Span to PC feature under Network → Advanced section.

    2. Connect the PC port of the Yealink phone to your PC.
    3. On Wireshark, press Start. Then, repeat the steps on phone to reproduce the issue. All the pcap data will be recorded. Hit Stop to stop the trace after you have completed the test. Please ensure that Wireshark has record a complete process.
    4. Save the file and send to Yealink support.

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