How do I pull the Syslog, config.bin and Pcap trace for support?

For Desktop Phones:

1. Login to the web interface of the device.
2. Go to Settings → Configuration → change the syslog log level to 6 → Press Confirm.
3. Under the Pcap Feature, press the Start button. Recreate the issue on the phone step by step.
4. Press Stop → Export. Send the Pcap file, config.bin and System log to the support technician
   

For Yealink CP960:

1. Login to the web interface of the device.
2. Go to Settings → Configuration → press Start button in Export All Diagnostic Files. Recreate the issue on the phone step by step.
3. Press Stop → Export.